Minimum user rights

The Operations Room provides for the collection and distribution of information on road, environmental, traffic and traffic conditions on the relevant routes to inform motorists:

• directly, through the tools available to operators;
• indirectly, through the Multimedia Production Center of Società Autostrade per l'Italia.

Information via radio and with variable message boards

Motorists on the road receive the information:

1. Via radio through:
   • news broadcast on dedicated isofrequency channel FM 103.3, along the entire route, and FM 103.45, near Rome, is the ISORADIO service produced and broadcast in association between Autostrade per l'Italia and RAI;
   • the "Onda Verde" bulletins broadcast on the national and regional RAI radio network and also fed by Autostrade per l'Italia through the Coordination Center for Road Information and Safety (CCISS), to which news is transferred directly from the Autostrade per l'Italia Multimedia Center;
   • VIAradio bulletins on traffic conditions on the network, directly communicated by the operators of Autostrade per l'Italia's Multimedia Production Center on the national radio station RTL 102.5.
2. Through the variable message boards arranged:
   • inbound at stations and access interchanges, to inform drivers of inbound vehicles about events taking place on connected highway sections or at the station itself, so that they can, for example, avoid ending up on a queue in formation;
   • en route, i.e., along highway sections, before exit junctions or network nodes to inform drivers of passing vehicles about events taking place along the downstream route, so that they can exit at the next junction, avoiding, for example, driving through a section affected by fog.

To make it easier for customers to plan their trips, including inviting them to avoid peak periods, Strada dei Parchi automatically sends traffic news to the RAI teletext system (Televideo); to the infoviability system accessible via the Internet at www.stradadeiparchi.it and www.autostrade.it

The Multimedia Production Center

In order to coordinate and make the dissemination of traffic and road information to customers and the media organic and systematic, Autostrade per l'Italia has set up the Multimedia Production Center, which makes use of the latest technology in the field.
Traveling and non-traveling customers can contact the operators who answer
803.111 and are available over 24 hours not only for general information and assistance but also to give timely news on the state of the road conditions on much of the national highway network.

The Center's operators acquire information through the Sistema Informativo Viabilità (SIV), which is a computerized interface that allows the consultation of an archive fed both by the operators of the Strada dei Parchi Operations Room and by the operators of the other Centers, with whom, moreover, they are also in direct contact for any necessary clarification or in-depth analysis of news related to an event.
The same operators, in addition to responding to customer calls, are engaged every day in the:

• Writing communications for the company's internal;
• communication of information, for Autostrade per l'Italia Trunk Departments and Group Companies, to ISORADIO 103.3 and CCISS Viaggiare Informati;
• Implementation and airing of radio newscasts for VIAradio RTL 102.5;
• realization of television modules for Prima pagina Channel 5 and La7;
• Distribution of information via telephone at the request of radio and television stations and newspapers, including making short live speeches.

THE INFORMATION DURING THE JOURNEY

Strada dei Parchi informs Customers while traveling by radio and through Variable Message Panels, on which information about accidents, construction sites, traffic jams, weather events, etc. is displayed. In recent years, in order to provide more timely information, Variable Message Panels have been increased throughout the network.

HOW TO INDIVUDUATE THE PROGRESSIVE MILEAGE

Every 1,000 meters on the left side of the highway there is a sign indicating the progressive kilometer you are traveling, which is useful to better understand traffic information (Side photo example: km 17).

In addition, every 100 meters, a small white sign indicates in addition to the kilometer, the hundreds of meters in Roman numerals.

Reading Guide

Some examples of "variable message" panels i

Strada dei Parchi has defined grievance procedures in accordance with Measure 10, specifying the languages and channels that can be used, the data useful and necessary for the settlement of the grievance, the guaranteed response time, and the remedies that can be activated in case of no response or unsatisfactory response.

Strada dei Parchi will inform both users and all entities, which are affected in various ways, about any traffic restriction measures, both planned and ongoing, on the A24 and A25 highways, urging Travelers to plan their trips by avoiding the most critical times and days when more traffic is expected.

To facilitate users in planning their travels, the same, will also be invited to avoid times and days characterized by possible inconvenience. Please be reminded that the Scrivente will publicize news regarding the traffic situation by all available means and channels (CCISS - Viaggiare Informati (Rai Network), Isoradio 103.3, Via Radio RTL 102.50, Call Center 1518, press agencies, infoviability TV news, websites www.cciss.it and www.stradadeiparchi.it (homepage, News/Press releases section and Traffic/Forecast events) with 24-hour real time traffic updates and information.

The utmost care is taken to ensure that traffic and traffic news is promptly and punctually disseminated; in this regard, it should be noted that the SIV (Sistema Informativo Viabilità - Traffic Information System) computer link between the Company's Operations Room and the Company's Multimedia Production Center. Concessionaire Autostrade per l'Italia allows for the forwarding in "real time", through the PMVs, of all traffic and road conditions information; news that is simultaneously taken up and disseminated also by radio and television media (Isoradio, Viaradio, CCISS Viaggiare Informati, Televideo, by RAI and Mediaset networks) by the Call Center 1518 of the CCISS and by the Call Center 803.111 of the Multimedia Production Center of Company. Autostrade per l'Italia. The SIV, in addition to reporting all information on PMVs in a timely manner, also allows it to branch out to the interconnected highway sections (A1 and A14 highways), updating Travelers on all routes, depending on the magnitude of the event taking place.

At the following link https://www.stradadeiparchi.it/en/traffic/info-traffic/ on the Strada dei Parchi website you can see all the traffic information in real time.

At the following link www.stradadeiparchi.it/en/traffic/ordinances/ on the company's website, all Ordinances and restrictions issued by the Company can be viewed.

Main categories of events that led to highway traffic disruptions and/or dangerous situations based on the actual data as of December 31, 2024:

Strada dei Parchi's organization is strongly oriented towards risk prevention and the management of resulting emergencies; in fact, monitoring and intervention procedures and emergency plans based on protocols and operational agreements with relevant bodies (Prefectures, Police Forces, Fire Brigade and Civil Defense) are provided.

This is both in case the emergency arises on the highway, with possible involvement of surrounding areas, and if it affects the territory and the highway remains involved as an indispensable facility to ensure the flow of relief and mobility.

Among the types of risk should be listed that:

• hydrogeological,
• seismic,
• For spills of pollutants or hazardous substances,
• by fire,
• For snow, ice, fog,
• For electrical blackout.

that may result in traffic restrictions, including temporary traffic stoppages.

In emergencies, interventions are implemented according to the following priorities:

• Preservation of human life and protection of the physical integrity of those involved and rescue personnel,
• Maintaining the functionality of the facilities,
• Ensuring the availability of the highway to ensure the mobility of rescuers, the outflow of the vehicles remaining involved, and the reduction of congestion at the territorial level with the use of the highway alternative.

During the most critical traffic periods, such as summer exoduses, Strada dei Parchi ensures the availability of basic comfort items (water), through the Refreshment Managers of the Service Areas, at the disposal of the Traffic Police and possibly Civil Defense personnel for distribution to customers in case of prolonged traffic blocks.

The service quality indicators, valid for all Concessionaires and defined in agreement with the General Directorate for Supervision of Motorway Concessionaires of the MIT, are as follows:

¹The figure refers to measurements taken in the roadway along the emergency strip. Not considered in this category, service areas, appurtenances and construction site areas.
²Compliance with the standard occurs on 90% over minimum routes of 20 km, consistent with the Single Convention.

The structures of the toll system are the stations, placed transversely on the interchanges, which regulate access to the highway from the ordinary roadway, and the barriers placed transversely across the entire highway that regulate the overall traffic flow. Interchanges without a station are commonly referred to as free interchanges.
On the Strada dei Parchi network are active and operated daily:

• 2 Barriers;
• 25 stations;

to which are added 9 free interchanges and 2 interconnection interchanges with the network of Autostrade per l'Italia.
Strada dei Parchi has an ongoing program of modernization and adaptation of the existing facilities according to criteria of standardization of distribution on the alignment of the different types of facilities that makes it as easy as possible for customers to identify the desired payment method.
Of particular value in this regard is a signaling system, by means of horizontal channeling signs and vertical signs on the islands and the canopy, based on a color code that immediately links the door to the functions available on it:

• yellow for dynamic exaction,
• blue For automated payment by cards,
• white for cash or operator-assisted payment.

There are two different toll collection systems on the Park Road Company's network:

• the system is called "closed" when the control is carried out twice, at the entry station and at the exit station. At the entry station, as a rule, the user collects the ticket, which he or she must then hand in at the exit station to enable the toll to be determined, the amount of which is calculated in relation to the kilometers driven and the vehicle class.
• the system is called "semi-closed" when each station controls a specific section of highway. The user, each time he passes through a station, pays the toll related to the section of highway controlled by that station. There is no issuance of a ticket. The toll is therefore commensurate with a fixed mileage and varies only according to the class of vehicle.

Automation

Automation of toll collection is aimed at simplifying and speeding up transit operations at stations and improving network fluidity, system efficiency, and facility productivity, but above all at providing a range of tools that better and better meets the needs of highway customers.
The dynamic electronic toll collection system enables dialogue between an apparatus located on board the vehicle and the ground infrastructure, allowing the toll to be charged without the vehicle having to stop to perform the operation with obvious benefits in terms of customer service, traffic flow, impact on the environment and management efficiency.
Along with systems for dynamic toll collection Strada dei Parchi is also equipped with automatic toll collection systems whose gate equipment enables payment:

• With VIAcard cards (scaled in amount or linked to bank account),
• With debit cards (FASTPAY, ATM),
• With credit cards (Visa, Mastercard, American Express and PostaMat),
• Cash through automatic cash machine with change.

The attached table (pdf file) shows the consistency of the toll gates of all and stations on the A24 and A25 highway network.

The Strada dei Parchi network, as well as a large part of the national highway network, is managed on a toll basis, that is, it is entitled, in relation to each trip made on the sections under its jurisdiction, to apply specific tariffs by collecting the relevant tolls.
For the application of the toll, transit vehicles are divided into five classes. The classification criterion applied is referred to as "axle-shape" where:

• "SAGOMA" means the height of the vehicle measured at the first axle, and is the criterion by which all two-axle vehicles are classified and allows two classes (A and B) to be set;
• "AXLES" means the number of axles of construction of vehicles, even if they do not touch the road surface, and is the criterion by which all vehicles and convoys built with three or more axles are classified and allows the remaining three classes (3, 4 and 5) to be set.

The classification criterion provides for the subdivision of vehicles solely on the basis of their physical structure, without regard to the type of transportation (passenger or freight), and is divided into five classes.

The toll is calculated by multiplying the unit tariff (per kilometer) pertaining to Strada dei Parchi, increased by the amount pertaining to ANAS (as per Law 102/2009 et seq.), by the kilometers, considering that in addition to the kilometers between tollbooth and tollbooth, the kilometers of the interchanges, the slip roads and the free highway sections before and after the tollbooth, built and operated by the Concessionaire, are counted. VAT (22 percent) should be added to the amount obtained and rounding up or down to the nearest 10 cents should be applied. Rounding is applied automatically without any discretion on the part of Strada dei Parchi and is governed by Interministerial Decree No. 10440/28/133 of 12.11.2001 of the Ministry of Infrastructure and Transport and the Ministry of Economy and Finance. The unit rate applied depends on the type of vehicle used (5 classes) and the characteristics of the highway sections driven (flat or mountain).

On some highway sections, defined as having a "semi-closed" system (Lunghezza, Settecamini, and Ponte di Nona), the toll is independent of the kilometers traveled; the calculation of the amount to be paid is based on a lump-sum length established with the approval of the Granting Ministry. These systems differ from "closed" systems in which the Customer pays the toll corresponding to the route traveled.

Unit user fees on the Strada dei Parchi network € per year 2025¹:

Vehicle classes	A	B	3	4	5
Fare (€/Km)	0,10466	0,10714	0,13682	0,21166	0,25161
CLASS A Height ≤ 1.3 m (measured at the front axle). Example: low cars, motorcycles.
CLASS B Height > 1.3 m (measured at the front axle). Example: small vehicles with greater height.
CLASS 3 Light/medium multi-axle vehicles (e.g., small trucks, RVs, small buses).
CLASS 4 Medium to large industrial vehicles (e.g., multi-axle trucks, large buses).
CLASS 5 Heavy vehicles and trucks (large trucks, articulated vehicles).
1Therates shown are inclusive of VAT and the amount pertaining to ANAS (Law 102/2009 as amended).

Vehicle classes:

• class A 0.10466
• class B 0.10714
• class 3 0.13682
• class 4 0.21166
• class 5 0.25161

Fixed rates in both directions of travel. The rates below remain unchanged by reversing the direction of travel.

Pursuant to the provision of the MIT (prot. 4630 dated 17.02.2025), the tariff modulation of -30% on the toll for users of motorcycles using electronic toll systems (for operators joining the initiative) continues until 31.12.2025

NON-PAYMENT

In some cases it may happen that the toll is not paid due to lack of money, cards (Viacard, ATM, Credit Cards), misreading of cards, insufficient money or credit, etc. Under no circumstances are you allowed to proceed in reverse, and in automatic door, you must press the service request button and wait for the operator's response. If the problem cannot be resolved, the license plate is photographed and a receipt containing a Failure to Pay Report is issued. The amount, without any surcharge, must be paid no later than 15 days from the date of transit in the following ways:

• online at www.stradadeiparchi.it in the section "services - Pay for non-payment online" with credit and prepaid cards at no extra charge and
  toll booths of Strada dei Parchi
• by bank transfer made out to:
  STRADA DEI PARCHI S.p.A. at Poste Italiane S.p.A.
  IBAN IT 70 U076 0103 2000 0003 7758 711
  BIC/SWIFT BPPIITRRXXX (indicating in the reason for payment license plate and number of the Report of
  Failure to Pay);
• at post offices by depositing on account no. 37758711 made out to Strada dei Parchi S.p.A. indicating in the reason for payment the license plate of the vehicle and the number of the Failure to Pay Report.

After 15 days, the amount will be increased by assessment charges (Art. 176/11 bis, New Highway Code). For more information on how and where to pay the Reports of Non-Payment, you can contact the Debt Collection Structure of Strada dei Parchi S.p.A. at 0641592470 (choice 1 - Monday to Friday from 09.00 to 11.00 and from 14.00 to 16.00), or by e-mail: rmpp@stradadeiparchi.it
In case of failure to pay the indicated amount, the related acts will be forwarded to the Traffic Police for the consequent contestation of administrative sanctions under Art. 176, paragraph 11 and 21, of Legislative Decree No. 285 of April 30, 1992, et seq.m.i. (Highway Code) for the ascertained violation of the obligation to pay the freeway toll at the same time (which provides for the payment of a sum from € 87.00 to € 344.00 and the deduction of 2 points from the driving license of the actual offender), unless the conditions of Art. 176 paragraph 17 of the above regulatory provision.
Both the driver and the owner of the vehicle are jointly and severally obligated to pay the toll and the assessment charges provided for in Article 372 of
Presidential Decree No. 495 of December 16, 1992. For the recovery of the amounts due, the rules of the Consolidated Text approved by Royal Decree No. 639 of April 14, 1910 and subsequent additions and amendments shall apply.

The service assignments present in the Highways managed by Strada dei Parchi were awarded prior to the year 2022, through competitive procedures and in the manner and directives issued by the Ministry of Transportation, therefore, the measures adopted by the Transportation Regulatory Authority (ART) in Resolutions No. 130/2022 and No. 1/2023.

The tenders for the renewal of the oil and refreshment service contracts in the Valle Aterno Est and Civita Nord Service Areas, which were published according to the regulatory act ART Resolution 130/2022, are in the process of being concluded, with the takeover of the new concessionaires expected in 2025, and therefore the measures adopted by the authority in said Resolution will apply to these new contracts.

There are 5 electric charging stations on the highway and of these 4 are located in the A25 Service Areas Montevelino North and South , Brecciarola North and South (2 for each direction) and are slow charging with rated power < 20kw, equipped with 1 column per area with 2 charging points , while on the A24 at the Tiburtina Sud service station at km 5.600 direction GRA, there is a station equipped with 3 charging columns with six ultra fast charging points with rated power 150 kw< P < 300 kw. At the following link www.stradadeiparchi.it/en/highways/service-and-rest-areas of the Strada dei Parchi website, it is possible to consult all the detailed information about the services present in the Service Areas with specific reference to the number of refueling points present.
In the table that can be downloaded at this link (PDF file), it is possible to view the services available by individual area.

A quality control plan is in place with over 1400 audits throughout the year, carried out by accredited External Companies and internal staff.
Below are the Compliance results achieved in 2024 on the main Quality Indicators:
Indicator % Compliance 2024

• Oil Service 98.50%
• Refreshment Service 99.65%
• Sanitation 96.50%
• Outdoor Areas (Plots) 94.49%.

In addition, the Customer Satisfaction Measurement Survey is always carried out by accredited External companies. The survey aims to monitor the level of satisfaction of highway customers regarding the services offered in the Service Areas present in Strada dei Parchi. The survey was addressed to a representative sample of highway users, with questionnaires divided into the different service areas and different types of customers (motorists/drivers). The writing of the questionnaire was focused on maintaining the historical series with previous surveys. In addition to comparison data, participants were stimulated to provide input on desired improvement and to suggest new kpi to be included in future evaluations. The surveyor conducted 2 Customer Satisfaction Survey campaigns on all Service Areas by conducting 40 interviews per Service Area and per campaign, for a total of 80 interviews per Service Area in the single year.

A competitive procedure for the selection of a new surveying agency is planned for 2025, and the indicators in the relevant technical specifications are in line with the new measures related to ART Resolution 1/2023.

At this link (PDF file), the quality annexes with the relevant benchmark indicators for each service being audited (commercial food services, commercial oil services, and sanitation services) can be viewed

Strada dei Parchi, in relation to the highway sections under its jurisdiction, makes available the necessary information to obtain toll reimbursement, where applicable.
The customer has the right to request reimbursement in case of issuance of credit receipt, over classification or wrong toll charge, specifically:

In the case of a Credit Receipt, it is possible to receive a refund by one of the following methods:

• at all toll booths on the A24 - A25 freeway manned by toll collectors, presenting the receipt;
• by sending the original receipt to Strada dei Parchi Spa at Via Giulio Vincenzo Bona 105, 00156 Rome communicating IBAN and full address of the beneficiary (Name, Tax Code, City, address, zip code, province).

It should be noted that the credit receipt is a bearer bond, for this reason it is necessary to acquire the original bond without which it is not possible to follow up on the request for reimbursement, in this regard the writer is willing to reimburse, even the postal cost incurred.

In case of overclassification/incorrect toll charge, it is possible to receive a refund by sending an email to the mailbox info@stradadeiparchi.it specifying:

• Transit data: date and time of transit, route traveled (entry/exit) and vehicle license plate;
• amount paid;
• IBAN and full address of the beneficiary (Name, Tax Code, City, address, zip code, province)

If the anomaly is established, the refund will be credited within a maximum period of 30 days to the IBAN indicated by the customer.

(f.1) of the number of electric charging points actually operating, and the relevant type according to rated power and connector;
f.2) of the number of refueling points actually operating, and the relevant type according to the fuel delivered; and
(f.3) of the commercial and catering activities present, with their operating hours;
f.5) of the number of toilets, specifying how many are accessible to PRMs, and showers present;
f.6)of the total number of usable parking stalls, reserved for persons with disabilities;
f.7)of the total number of usable parking stalls, designated for trucks and buses

Strada dei Parchi has taken steps to inform the operators of the services provided in the service appurtenances of Resolution ART 132/24, highlighting that they are direct recipients of the requirements contained in the aforementioned Measure 4.f and therefore asked them, to put in place all the necessary activities to comply with the aforementioned Resolution, also by virtue of the existing agreements by which the service concessionaires are already obliged to notify the concessionaire of events that would result in a limitation of services.

On the Strada dei Parchi website, on the page reserved for users' rights, it is possible to consult the tab "services available in the service areas," with details of the actual functionality of the main services offered to users.

Strada dei Parchi will inform both users and all entities, which are affected in various ways, about any traffic restriction measures, both planned and ongoing, on the A24 and A25 highways, urging Travelers to plan their trips by avoiding the most critical times and days when more traffic is expected. To support transparency in the fuel market as well, and especially to protect consumers, it is possible to consult the ministerial portal Osservaprezzi Carburanti, which ensures real-time publication of prices charged by distributors throughout the country.

To facilitate users in planning their travels, the same, will also be invited to avoid times and days characterized by possible inconvenience. Please note that the Scrivente will publicize the news regarding the traffic situation by all available means and channels (CCISS Viaggiare Informati (Rai Network), Isoradio 103.3, Via Radio RTL 102.50, Call Center 1518, press agencies, infoviability TV news, websites www.cciss.it and www.stradadeiparchi.it (homepage, News/Press releases section and Traffic/Forecast events) with 24-hour real time traffic updates and information.

The utmost attention is ensured to ensure that traffic and traffic news are promptly and punctually disseminated; in this regard, it should be noted that the SIV (Sistema Informativo Viabilità - Traffic Information System) computer link between the company's Operations Room and the Multimedia Production Center of the Soc. Concessionaria Autostrade per l'Italia allows all traffic and traffic information to be forwarded in "real time," via the PMVs; news that is also simultaneously taken up and disseminated by radio and television media (Isoradio, Viaradio, CCISS Travel Informed, Televideo, from the RAI and Mediaset networks) from the CCISS Call Center 1518 and the Call Center 803.111 of the Multimedia Production Center of Soc. Autostrade per l'Italia. The SIV, in addition to reporting all information on PMVs in a timely manner, also allows it to branch out to the interconnected highway sections (A1 and A14 highways), updating Travelers on all routes, depending on the magnitude of the event taking place.

At this link on the Strada dei Parchi website you can see all the real-time traffic information.

Regarding service and parking areas, vertical signs are available along the network on which the available services can be verified. The existing concessions related to the refreshment service, on the other hand, predate ART Resolution no. 1/2023.

To request mechanical or medical assistance, 429 columns are available along the route.
By pressing the special rescue request button, you will be put in contact with the Strada dei Parchi S.p.A. Concessionaire's Operations Room, which is active h24, 7 out of 7, where you can request the type of help you need.

Holders of insurance that also provides mechanical rescue should refer to the phone number made available by the insurance company.
Infine, the single emergency number 112 or 113 can always be used for emergencies.

At the toll lanes, it is possible to display on appropriate signage the permissible ways of paying the toll, for each individual runway. In addition, you can apply for reimbursement by writing to the e-mail address info@stradadeiparchi.it .

In compliance with the rules on the protection of natural persons with regard to the processing of personal data, after the trip, the user has the right to obtain, where available - in the manner set forth in Measure 5.5 - information about the trip, specifically:

1. date and time of passage:
   • In the case of closed system, to the inbound collection track and the outbound collection track;
   • in the case of semi-closed system, to the collection track relevant to toll payment;
2. the route taken, the kilometer distance traveled, and the actual travel time;
3. the routes traversed with an indication of the concessionaires involved and the toll paid, with details of the unit tariff applied for each elementary route traversed, specifying whether it is a lowland or mountain tariff, as well as, where relevant, whether additional modulations provided for by ART tariff systems are applied;
4. Whether the conditions for toll reimbursement exist and the manner in which the same may be disbursed as specified in Measure 4. 1. e.

MEN AND TECHNOLOGY SERVING THE CUSTOMER

Strada dei Parchi S.p.A.'s 24-hour Operations Room staff captures information for institutional purposes on the legal basis of legal provisions and commitments made with the Ministry of Infrastructure and Transport, through cameras installed along the network, roadside personnel, Traffic Police patrols, and reports from our Customers.

INFORMATION CHANNELS

Isoradio FM 103.3 Mhz is an advertising-free RAI public service channel that broadcasts traffic information with live links from the Operations Departments and Multimedia Center of Autostrade per l'Italia. Coverage is guaranteed on the entire Strada dei Parchi network, including tunnel sections.

Onda Verde, edited by Rai Public Utilities, broadcasts news programs during daytime hours on Radio1, Radio2, and Radio3 and during nighttime hours on Rai1. With a Radio equipped with the RDS-TA and RDS-TP features, it is possible, while listening to another program or recording, to get automatic switching over to listening to the Onda Verde news broadcast (provided the RDS TA and TP features are enabled).

Variable Message Panels: located along the network and at the entrances to highway toll booths, they provide travelers with traffic information; safety messages and information on the main services offered are broadcast during regular traffic.

Call Center Viability 803.111: 180 calls 24 hours a day 7 days a week. The service is completely free of charge.For any information related to the management of the highway infrastructure, services provided and information during the journey you can also consult the website of the Transport Regulation Authority: www.autorita-trasporti.it

At www.stradadeiparchi.it/en/traffic/info-traffic/ you can see all traffic information in real time(disruptions to traffico/emergencies in place)

The travel-related information currently available on the receipt, issued upon request at the same time as transit, is:

• DATE AND TIME OF RELEASE
• ENTRY STATION
• EXIT STATION
• VEHICLE CLASS.
• OUTPUT TRACK
• PEDAGING
• METHODS OF PAYMENT

In case of non-issuance of transit certificate or if it is necessary to obtain more detailed information about the trip, a request can be sent to the mailbox info@stradadeiparchi.it specifying:

• DATE OF TRAVEL
• ENTRANCE AND EXIT TIME
• TYPE OF VEHICLE (VEHICLE CLASS)
• COPY OF TRANSIT CERTIFICATE (where available)

In order to coordinate information on traffic and road conditions, and to make the dissemination to both customers and the media organic and systematic, as well as for the proper management, including joint management, of issues related to all emergency activities, including the management of the summer exodus, the Strada dei Parchi Operations Room is connected H24 7 days/7 days with the Multimedia Production Center (C.P.M.) of the Concessionaire Autostrade per l'Italia SpA, which makes use of the most modern technologies in the field of traffic and traffic news dissemination; the C.P.M. operators are in constant contact with the Operators of the Strada dei Parchi Operations Room both through the software operating system for the management of traffic events (SIV) and through a special "point-to-point" telephone connection.

To answer customer telephone calls and prepare press releases and news bulletins aimed at updating corporate organizational structures, including those of neighboring interconnected highway Sections, and to update the radio media ISORADIO 103.3, FM 102.5, CCISS Travel Informed, etc., the Operational Room operators and the various Heads of the organizational structures of Strada dei Parchi are systematically and technologically in close contact with each other and with the counterparts in charge of the interconnected Highway Sections of Autostrade per l'Italia Company (the Directorate of the Rome Branch and the Directorate of the Pescara Branch), to cope with all eventualities, including the possible use of mutual support. The software system for the management of traffic events, being used on the neighboring interconnected highway sections, also allows to provide information on the PMVs installed near and close to the interconnections between the A24 and A1 Motorways and between the A25 and A14 Motorways, with the same operational protocols and according to the "magnitude" of the events in accordance with the Guidelines for the management of emergencies prepared by this Concessionaire.

Measure 6.1 - In order to prevent and mitigate the occurrence of situations of blocked traffic or traffic jams, including as a result of unforeseeable circumstances, concessionaires shall implement constant monitoring of the network, recording traffic conditions in real time and promptly detecting any disruptions so as to inform users as soon as possible and take the necessary measures to restore normal traffic conditions, such as to preserve the safety of transit users and operators intervening on the spot
Measure 6.2 - Motorway Concessionaires specific operating procedures that provide for the implementation, in cases of blocked traffic or queues, in liaison with the authorities and agencies in charge of road safety, of assistance procedures, proportionate to the length of the queue or the duration of the blockage, as well as to weather conditions, including, among others:
(a) constant updating of all information channels and liaison with the managing bodies of other transportation infrastructure (ports, airports, stations, roads) that could be impacted;
(b) in case of blocked traffic, the distribution, timely and appropriate to the duration of the blockade and the circumstances, of basic necessities;
(c) the circumstances leading to access closures in order to prevent the aggravation of the current event;
(d) specific measures to assist PRMs as well as their companions, including at least the provision of a dedicated toll-free telephone number for their request for assistance;
(e) the management of stations so as to facilitate the exit of users

The company's Operations Room is a real traffic control center, located at a specifically equipped room, where all information on the road network under concession is collected and disseminated.
The activities of the Operations Room are carried out throughout the year without interruption, continuously over 24 hours.

Operators in the Operations Room perform the functions of:

• Prevention, gathering information on the state of the road, environment, traffic and circulation to prevent and/or become aware in a timely manner of any disturbances to normal operating conditions.
• Communication, transferring the acquired information to other internal or external figures and, directly or indirectly, to customers.
• Activation, requiring internal/external parties to take action on events that alter normal operating conditions or those necessary to keep the infrastructure in full working order.
• Control, verifying the activity carried out by the internal/external parties intervened to restore the normal operating conditions or efficiency of the infrastructure.

Operators, for each event (accident, disturbance, dangerous situation, etc.) that occurs on the routes under their jurisdiction, carry out the planned activities in cooperation with other parties working in the target:

• to ensure the maintenance or prompt return to the normal level of safety not only for customers on the road but also for personnel operating on the road and the environment;
• to ensure, again safely, the prompt return to normal conditions of road passability and traffic flow, if compromised by the event.

In addition, operators, in following the development of each event, from onset to return to normal, provide:

• update the systems dedicated to registration in a timely manner, as well as their internal contacts;
• dissemination of information.

This also in relation to events occurring on neighboring interconnected highway sections of Autostrade per l'Italia, if their cooperation is required or the events have repercussions on their own competencies by coordinating with the other Operations Rooms directly concerned. Similarly in the case of events on their own competencies that have repercussions on adjacent highway sections.
Operators of the O.S. in following the development of each event, from the onset to the return to normality, promptly update the systems dedicated to recording and dissemination of information, in particular the Traffic Information System that allows:

• detect mechanical or medical distress requests coming from users in distress through the SOS facility and check the status of the SOS columns;
• Enter data regarding mechanical and medical relief and make updates;
• Acquire weather data;
• enter traffic news into the system making it available for the Multimedia Production Center, of Autostrade per l'Italia, and for variable message signs;
• Enter and display messages on variable message boards;
• Check the operating status of the variable message panels and the messages displayed;
• Verify forecast events and active worksites, and for the latter make updates;
• Enter data regarding incidents and their management.

The operations room is in constant contact with the patrolmen who carry out the traffic service at all times h24, with the dedicated Traffic Police patrols, through the Traffic Police Operations Center (COPS), as well as a fixed network of sensors, cameras and weather stations.
Operators on duty, in collaboration with the Traffic Police, is able to manage and monitor each event and according to internal procedures to identify all management actions that serve to ensure constant and timely information.

Distress calls

Use your cell phone or SOS columns to contact roadside assistance or request assistance.
Provide accurate information:

• Exact location (highway km, direction, landmarks).
• Type of failure.
• Car model and license plate.
• Phone number.

Useful numbers in case of emergency

TRAFFIC POLICE 113
NUE (Single Emergency Number) 112 FIRE FIGHTERS 115 HEALTH CARE 118 MECHANICAL EMERGENCY:
ACI 803-116
EUROP ASSISTANCE-VAI 803-803
AXA 800-111-911
IMA 800-613-613

Emergency Calls for PMR

In case of need for PMRs and their companions, it is possible to contact the Single Emergency Number (NUE) 112, taking care to give details regarding one's need, type of transport, mileage and direction of travel.

Measure 7.1 - Highway concessionaires and managers of services provided in service appurtenances, to the extent of their respective responsibilities, shall ensure, in accordance with the provisions of accessibility regulations and service charters, as well as consistent with the information provided to the public, the full usability to PRMs of the services available in service areas.
Measure 7.2 and 7.3 - In the event of events that entail changes in the conditions of full accessibility and usability referred to in point 1, the freeway concessionaires and managers of services provided in the service appurtenances, to the extent of their respective competences, as soon as they become available, shall provide users with information concerning the possible unavailability of infrastructure or equipment in the service areas such as to limit their accessibility and usability, as well as the timeframe necessary for their restoration, in particular indicating for PMRs the nearest service area equipped with fully accessible or usable dedicated infrastructure and services.- The above information is, however, provided in a dedicated section, called "PMR Accessibility," of the website and mobile application, which can be reached by a special link located on the home page and from the home screen of the mobile application.
Measure 7.4 - The highway concessionaires shall provide, also by adapting their service charters in this regard, for compensation to be paid to PMR users in the event of discrepancies between the information reported in the section referred to in paragraph 3 and the actual conditions of accessibility and usability of the services available in the parking and service areas. Where the discrepancy is attributable to the failure of the operators of the services provided in the service appurtenances to provide information, the latter shall reimburse the concessionaires for the compensation disbursed.

Strada dei Parchi has created on its website a section dedicated to Persons with Reduced Mobility called "PMR accessibility" where in addition to providing information regarding the possible unavailability of infrastructure or equipment of service areas dedicated to PMR , indicating the nearest service area equipped with fully accessible or usable dedicated infrastructure and services. In the dedicated section, forms regarding claims, complaints etc. can also be downloaded.

Strada dei Parchi's tariff system is in line with ART Resolution No. 66/2019, however, the December 23, 2023 Additional Act to the Single Convention stipulates that the tariffs remain unchanged until the end of the concession (May 31, 2032).

WHAT IS THE TARIFF

The highway toll is the amount the customer is required to pay under the law for the use of the highway. Toll revenues are used to recover investments already made.

HOW THE TOLL IS CALCULATED

The toll is calculated by multiplying the unit rate (per kilometer) pertaining to Strada dei Parchi, increased by the amount pertaining to ANAS (as per Law 102/2009 et seq.), by the kilometers, considering that in addition to the kilometers between tollbooth and tollbooth, the kilometers of the interchanges, the slip roads and the free highway sections before and after the tollbooth, built and operated by the Concessionaire, are counted. VAT (22 percent) should be added to the amount obtained and rounding up or down to the nearest 10 cents should be applied. Rounding is applied automatically without any discretion on the part of Strada dei Parchi and is governed by Interministerial Decree No. 10440/28/133 dated 12.XI.2001 of the Ministry of Infrastructure and Transport and the Ministry of Economy and Finance. The unit rate applied depends on the type of vehicle used (5 classes) and the characteristics of the highway sections driven (flat or mountain).

The Strada dei Parchi organization operates according to the principles of planned maintenance, that is, rather than carrying out interventions aimed at repairing degradation once it has occurred, it intervenes periodically before the onset of the degradation itself according to cycles of activities aimed at continuously maintaining prefixed performance standards of the facilities.

This management model, which continuously ensures an efficient infrastructure for traveling customers, requires continuous work scheduling to make the need to have the entire road section available for vehicular flow compatible with the need to occupy part of it for maintenance work.

In fact, the presence on roadways of a construction site results in the closure of a part of the normally available road section, such as a:

• Curtailment: installation of a construction site that occupies one or more lanes of a single roadway where traffic travels on the lane(s) of the same roadway that remain available. In the event that transitable lanes are temporarily diverted from their original location, while remaining within the same roadway, a "flexure" occurs.
• Detour: installation of a construction site that fully occupies one of the two highway carriageways, and traffic travels on the opposite carriageway, which is reorganized to allow two-way flow of vehicles. In case a lane is kept passable or emergency is used, for entering a service area/parking lot, or exiting on a station/junction, a "slip road detour" is had.If the detour is implemented partially, keeping a passable lane on the roadway occupied by the construction site, a "slip road detour" is had.

When the work area moves continuously along a section, signaling can be accomplished with mobile devices that follow its movement, "moving yard," or proceeding by modular sections, moving the signaling each time, "advancing yard."

Work scheduling, carried out on a monthly basis and supported by appropriate computerized procedures, involves defining each worksite in its characteristic elements:

• Location of the site and extent of it;
• Characteristics of the affected highway site;
• Starting dates and times and duration of the construction site;
• Type of signage placed in place;
• Type of work (daily or permanent);
• Nature of the work to be performed;
• transitability;
• Company performing the work;
• The analysis of compatibility with other planned interventions and impact on expected traffic conditions over the period.

The scheduling is followed, in the operational phase, by the management of the works carried out on a daily basis by the operators of the Operations Room and the Highway Safety Centers, who provide for the monitoring of the construction site during its execution, from the moment of installation to the moment of removal, with regard to everything concerning interference with traffic.

The same shall provide for any force majeure or emergency closures that may occur as a result of unforeseen events (due to accident, blockages, interruption of power lines, telephone lines, pipelines, etc.).

The establishment of a construction site on roadways is carried out through the delineation for the duration of the work of the affected area with specific delineation.

The construction site is preceded by a warning and pre-signaling system consisting, on a case-by-case basis, of specific signs placed along the section of highway immediately preceding the area affected by the work in order to gradually convey vehicles from the normal section to the reduced section by reducing their speed.

Measure 9.1 Users are entitled to benefit, where present, from:
Measure 9.1. a - electric recharging services offered in accordance with the conditions provided by the Measures adopted by the Authority pursuant to Article 37, paragraph 2, letter g), of Decree-Law 201/2011 and determined at the outcome of the tenders;
Measure 9.1. b - distribution services of fuel lubricants, CNG, LNG and commercial and catering activities in accordance with the conditions provided by the Measures adopted by the Authority pursuant to Article 37, paragraph 2, letter g), of Law Decree 201/2011 and determined at the outcome of the tenders.
Measure 9.2. - Concessionaires and managers of services provided in service appurtenances shall ensure, to the extent of their respective competences, appropriate ordinary and extraordinary maintenance of infrastructure and equipment in order to ensure the use of services by highway users, having special regard to the needs of users with disabilities.

The table shows the recharging and refueling points on the entire A24 and A25 highway network for each service area (table: "Services available by individual service area").
Agreements with sub-concessionaires include adequate maintenance plans to ensure optimal service levels.

1. Strada dei Parchi guarantees the customer the availability of an easy-to-access and easy-to-use complaint handling mechanism, ensuring:
   1. the possibility of submitting a complaint not only in Italian but also in English, receiving in that case the response in the same language;
   2. Multiple channels for filing complaints:
      • by sending an e-mail to the mailbox info@stradadeiparchi.it;
      • by registered mail to the address: Strada dei Parchi Spa Via Giulio Vincenzo Bona 105, 00156 Rome;
   3. the response to the complaint, which is related to the quantity of requests/reports and the need for in-depth investigations and technical checks to be carried out, is guaranteed within 10 working days and in any case no later than 30 days.
2. Parks Road examines complaints in which the data useful and necessary for the same are specified, specifically:
   1. Customer identification data: (First name, last name, contact information);
   2. trip identification data: date and time of transit, route traveled (entry and exit), vehicle license plate, copy of payment receipt/missed payment;
   3. Description of the service inconsistency detected.
3. In the case of a complaint lacking any of the elements referred to in point 2, Strada dei Parchi will notify the customer of the inadmissibility of the complaint and the possibility of resubmitting it, specifying all useful and necessary data for the complaint(customer identification data, trip identification data, description of the detected service inconsistency).
4. For the purpose of the running of the time limits in 1(c):
   1. in case of submission of the complaint by e-mail, the complaint is deemed to be transmitted and received on the day of sending;
   2. in case of submission of the complaint by registered mail the same shall be deemed to be transmitted on the day of sending and received on the day of delivery at Strada dei Parchi;
   3. in the case of submission of the complaint by regular mail, the complaint shall be deemed to have been sent on the day it is sent and received on the day it is registered in the complaint management system, which shall be done promptly and in any case within five days of delivery.
5. Strada dei Parchi also conducts an annual analysis of complaints received in order to improve processes and resolve highlighted and ascertained critical issues, making the results available in accordance with Measure 3.1(t)

1. Parks Road provides the response to the complaint clearly stating:
   1. Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks;
   2. Whether the user is entitled to receive a refund (as provided for in Measure 4.1.e) and, if so, the timing and method for obtaining it;
   3. the measures put in place for the resolution of the reported inefficiency and, if the same has not yet been resolved, the relevant timeframe for resolution;
   4. if you are not satisfied with the response, you may file, in person or through your proxy, a petition for conciliation through the platform ConciliaWeb. More information can be found in the section Conciliation Service ART
2. In the event that the complaint does not fall within the competence of Strada dei Parchi, the same shall be forwarded promptly and in any case within ten days of receipt, to the competent concessionaire, informing the user at the same time.
3. In the event that the complaint concerns services provided in the competence of Strada dei Parchi, the same shall be forwarded promptly, and in any case within ten days of receipt, to the manager deemed competent for the service, simultaneously informing the user.
4. The transmission of data under 2 and 3 is carried out in accordance with the rules on the protection of individuals with regard to the processing of personal data.

1. Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to the complaint, or late or unjustified response, the Customer shall be entitled to receive compensation commensurate with the amount of tolls paid to the Concessionaire in the amount of:
   1. 30% in the case of a response provided between the 31st and 60th day after receipt of the complaint;
   2. 50% in case of response given after the 61st day and in case of no response.

   Compensation is not due in cases where:

   1. the complaint is not transmitted by the Client in the minimum manner and elements;
   2. the user has already been paid compensation for a similar claim involving the same trip;
   3. the toll has not been regularly paid.

   Compensation will be credited within a maximum period of 30 days to the IBAN indicated by the customer

1. Strada dei Parchi ensures, as part of the complaint handling mechanism, the registration of complaints received, indicating for each complaint:
   1. User and trip identification references
   2. The date of receipt of the complaint, determined in accordance with Measure 10.4
   3. the grounds of complaint provide for the following classification items:
      1. Toll quantification;
      2. toll collection;
      3. Services rendered in service areas;
      4. Traffic and safety information;
      5. information on construction sites;
      6. User relationship and other information;
      7. Accessibility of services for PRM;
      8. Traffic disturbance management;
      9. Infrastructure maintenance;
      10. Failure/inadequate payment of any refunds or compensation;
      11. out of competence
   4. The reasoned response to the complaint, together with the date it was sent.
2. In compliance with the rules on the protection of individuals with regard to the processing of personal data, Strada dei Parchi shall retain the data pertaining to the complaint, including the records referred to in paragraph 1, for a reasonable period of time, but not less than 24 months from the date of receipt of the complaint, including in relation to any requests for information made by the Authority in the exercise of its institutional tasks in the protection of users' rights.