20 May 2026
- Parks Road provides the response to the complaint clearly stating:
- Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks;
- Whether the user is entitled to receive a refund (as provided for in Measure 4.1.e) and, if so, the timing and method for obtaining it;
- the measures put in place for the resolution of the reported inefficiency and, if the same has not yet been resolved, the relevant timeframe for resolution;
- if you are not satisfied with the response, you may file, in person or through your proxy, a petition for conciliation through the platform ConciliaWeb. More information can be found in the section Conciliation Service ART
- In the event that the complaint does not fall within the competence of Strada dei Parchi, the same shall be forwarded promptly and in any case within ten days of receipt, to the competent concessionaire, informing the user at the same time.
- In the event that the complaint concerns services provided in the competence of Strada dei Parchi, the same shall be forwarded promptly, and in any case within ten days of receipt, to the manager deemed competent for the service, simultaneously informing the user.
- The transmission of data under 2 and 3 is carried out in accordance with the rules on the protection of individuals with regard to the processing of personal data.
