Home » Measure 3.1.t – for each year, the number and categories of complaints received and processed, categorized by reason of complaint, according to the classification in Measure 13.1(c), the average response time, its outcomes and the measures taken to overcome the main inefficiencies that emerged, the level, detected, of satisfaction, by users, with the response received, and the number and total value of compensation, referred to in Measure 12, paid;

Measure 3.1.t – for each year, the number and categories of complaints received and processed, categorized by reason of complaint, according to the classification in Measure 13.1(c), the average response time, its outcomes and the measures taken to overcome the main inefficiencies that emerged, the level, detected, of satisfaction, by users, with the response received, and the number and total value of compensation, referred to in Measure 12, paid;

20 May 2026

Strada dei Parchi attaches particular importance to complaints received, as they are a key tool for monitoring and improving the quality of service provided to customers.
View attachment Claims Report 2025

GENERAL INFORMATION ON USE AND MANAGEMENT OF INFRASTRUCTURE AND SERVICES