{"id":79314,"date":"2025-04-10T11:10:24","date_gmt":"2025-04-10T09:10:24","guid":{"rendered":"https:\/\/www.stradadeiparchi.it\/company\/quality-report\/"},"modified":"2025-04-10T11:10:24","modified_gmt":"2025-04-10T09:10:24","slug":"quality-report","status":"publish","type":"page","link":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/","title":{"rendered":"Quality Report"},"content":{"rendered":"

Quality Report is the tool by which the quality indicators offered are monitored by relating them to those of expected\/perceived quality in order to measure any deviations and improve weaknesses. Strada dei Parchi periodically conducts Customer Satisfaction surveys and based on the surveys is committed to improving service quality. <\/p>\n

 <\/p>\n

The quality indicators<\/strong><\/h2>\n

Service quality indicators, valid for all concessionaires and defined in agreement with the General Directorate for Supervision of Motorway Concessionaires of the M.I.T., are as follows:<\/p>\n\n\n\n\n\n\n\n\n
Factors<\/th>\nUnits of measurement<\/th>\nReference standard.<\/th>\n<\/tr>\n
Basic Factor: Travel Safety <\/span> Time of notice of notices, through ordinances, regarding construction sites of duration > 5gg.<\/td>\nTime (h) of notice in 85% of cases<\/td>\n24<\/td>\n<\/tr>\n
Basic factor: Regularity of service <\/span> Roadway signage status (retroreflection) ( 1)<\/sup> (excluding winter operations period)<\/td>\n (RL) Retroreflectivity (mcd lx-1 m-2)<\/td>\n 100(2)<\/sup><\/td>\n<\/tr>\n
Basic Factor: Convenience <\/span> of Service Area Services-Number of checks per month on at least 80% of areas. With 1 check per month on 100% of the areas <\/td>\nno.\/month<\/td>\n2<\/td>\n<\/tr>\n
Basic Factor: Services for disabled travelers <\/span> Service area services-number of checks per month on at least 90% of areas. With 1 check per month on 100% of the areas <\/td>\nno.\/month<\/td>\n2<\/td>\n<\/tr>\n
Basic factor: Information to users <\/span> Response time to proposals and complaints via e-mail.<\/td>\nResponse time in 85% of cases in gg.<\/td>\n10 working days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

(1) The figure refers to measurements taken in the roadway along the emergency strip. Tunnel sections, service areas, appurtenances and construction site areas are not considered.
\n(2) Compliance with the standard occurs on 90% over minimum routes of 20Km, consistent with the Single Convention.<\/p>\n","protected":false},"excerpt":{"rendered":"

Quality Report is the tool by which the quality indicators offered are monitored by relating them to those of expected\/perceived quality in order to measure any deviations and improve weaknesses. Strada dei Parchi periodically conducts Customer Satisfaction surveys and based …<\/p>\n

Quality Report<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":79166,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-79314","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nQuality Report | Strada dei Parchi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Report | Strada dei Parchi\" \/>\n<meta property=\"og:description\" content=\"Quality Report is the tool by which the quality indicators offered are monitored by relating them to those of expected\/perceived quality in order to measure any deviations and improve weaknesses. Strada dei Parchi periodically conducts Customer Satisfaction surveys and based … Quality Report Read More »\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Strada dei Parchi\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/quality-report\\\/\",\"url\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/quality-report\\\/\",\"name\":\"Quality Report | Strada dei Parchi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#website\"},\"datePublished\":\"2025-04-10T09:10:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/quality-report\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/quality-report\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/quality-report\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Company\",\"item\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/en\\\/company\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Quality Report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#website\",\"url\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/\",\"name\":\"Strada dei Parchi\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#organization\",\"name\":\"Strada dei Parchi\",\"url\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/wp-content\\\/uploads\\\/2014\\\/10\\\/logo.png\",\"width\":290,\"height\":124,\"caption\":\"Strada dei Parchi\"},\"image\":{\"@id\":\"https:\\\/\\\/www.stradadeiparchi.it\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quality Report | Strada dei Parchi","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/","og_locale":"en_US","og_type":"article","og_title":"Quality Report | Strada dei Parchi","og_description":"Quality Report is the tool by which the quality indicators offered are monitored by relating them to those of expected\/perceived quality in order to measure any deviations and improve weaknesses. Strada dei Parchi periodically conducts Customer Satisfaction surveys and based … Quality Report Read More »","og_url":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/","og_site_name":"Strada dei Parchi","twitter_card":"summary","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/","url":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/","name":"Quality Report | Strada dei Parchi","isPartOf":{"@id":"https:\/\/www.stradadeiparchi.it\/#website"},"datePublished":"2025-04-10T09:10:24+00:00","breadcrumb":{"@id":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.stradadeiparchi.it\/en\/company\/quality-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stradadeiparchi.it\/en\/"},{"@type":"ListItem","position":2,"name":"Company","item":"https:\/\/www.stradadeiparchi.it\/en\/company\/"},{"@type":"ListItem","position":3,"name":"Quality Report"}]},{"@type":"WebSite","@id":"https:\/\/www.stradadeiparchi.it\/#website","url":"https:\/\/www.stradadeiparchi.it\/","name":"Strada dei Parchi","description":"","publisher":{"@id":"https:\/\/www.stradadeiparchi.it\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stradadeiparchi.it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.stradadeiparchi.it\/#organization","name":"Strada dei Parchi","url":"https:\/\/www.stradadeiparchi.it\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stradadeiparchi.it\/#\/schema\/logo\/image\/","url":"https:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2014\/10\/logo.png","contentUrl":"https:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2014\/10\/logo.png","width":290,"height":124,"caption":"Strada dei Parchi"},"image":{"@id":"https:\/\/www.stradadeiparchi.it\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/pages\/79314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/comments?post=79314"}],"version-history":[{"count":0,"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/pages\/79314\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/pages\/79166"}],"wp:attachment":[{"href":"https:\/\/www.stradadeiparchi.it\/en\/wp-json\/wp\/v2\/media?parent=79314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}