{"id":88202,"date":"2025-11-07T11:34:35","date_gmt":"2025-11-07T10:34:35","guid":{"rendered":"https:\/\/www.stradadeiparchi.it\/assistenza-clienti\/"},"modified":"2025-11-07T16:22:07","modified_gmt":"2025-11-07T15:22:07","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.stradadeiparchi.it\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p class=\"p1\">Strada dei Parchi&#8217;s <strong>Customer Service<\/strong> section is designed to offer you complete and always accessible support at every stage of your journey. Here you will find a single container that collects all the useful information and dedicated services, so as to guide you easily and immediately in the resolution of any need.<br data-start=\"418\" data-end=\"421\" \/>Our goal is to improve your travel experience, ensuring clear and quick answers and minimizing the waiting time for assistance.<\/p>\n<div id=\"menu-assistenza\">\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"toll\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74756\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/pedaggio_icon.jpg\" alt=\"\" width=\"244\" height=\"174\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>Toll<\/h2>\n<p>Here you will find information on calculating tolls, handling missed payments and requesting receipts, with contact details.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"toll\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"toll-refund\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74760\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/rimborso_pedaggio_icon.jpg\" alt=\"\" width=\"227\" height=\"195\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>Toll refund<\/h2>\n<p>Find out how to apply for a reimbursement for missed receipts, incorrect charges or classification, with instructions to follow.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"toll-refund\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"compensation-for-damages\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74764\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/risarcimento_icon.jpg\" alt=\"\" width=\"244\" height=\"192\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>Compensation for damages<\/h2>\n<p>Here are directions for reporting damage on the A24\/A25 and sending a claim to Strada dei Parchi S.p.A.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"compensation-for-damages\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"complaints\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74758\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/reclami_icon-150x135-1.jpg\" alt=\"\" width=\"226\" height=\"204\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>Complaints<\/h2>\n<p>If you have traveled on the A24\/A25 highways and would like to submit a complaint, here are instructions for reporting and receiving a response.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"complaints\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"roads\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74762\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/viabilita_icon-150x134-1.jpg\" alt=\"\" width=\"237\" height=\"212\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>Roads<\/h2>\n<p>A24 and A25 road information: traffic updates, road works, travel times, closures, ordinances, and official press releases.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"roads\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<div class=\"assistenza_item\">\n<div class=\"assistenza_media\"><a href=\"faq\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-74831\" src=\"http:\/\/www.stradadeiparchi.it\/wp-content\/uploads\/2025\/11\/faq_icon.jpg\" alt=\"Faq\" width=\"51\" height=\"50\" \/><\/a><\/div>\n<div class=\"assistenza_info\">\n<h2>FAQ<\/h2>\n<p>If you have questions or can&#8217;t find the information you need, see the FAQ section for clarification and helpful answers.<\/p>\n<\/div>\n<p><a class=\"assistenza_button\" href=\"faq\/\">DISCOVER MORE<\/a><\/p>\n<\/div>\n<\/div>\n<h3>Haven&#8217;t found what you&#8217;re looking for?<\/h3>\n<p class=\"p1\"><span class=\"s1\">For more information or reports, you can send an email to the box <a style=\"font-weight: bold:;\" href=\"mailto:info@stradadeiparchi.it\"><span class=\"s2\"><b>info@stradadeiparchi.it<\/b><\/span><\/a> taking care to indicate:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li2\">the <span style=\"font-weight: bold;\">identification references of the user <\/span>(first name, last name, address) and of the representative, if any, attaching in this case the proxy and an identity document of the user;<\/li>\n<li class=\"li1\"><span style=\"font-weight: bold;\">Identifying references of the trip<\/span> made (entry toll gate, exit toll gate, date and time slot of transit, vehicle license plate);<\/li>\n<li class=\"li1\">The <span style=\"font-weight: bold;\">copy of the <\/span>toll <span style=\"font-weight: bold;\">payment receipt <\/span>or the <b>number of the <\/b>electronic toll <b>device <\/b>with which the transit was made;<\/li>\n<\/ul>\n<p class=\"p2\"><em><span class=\"s1\">The personal data requested will be processed in accordance with the <\/span><span class=\"s2\"><strong><b><a href=\"https:\/\/www.stradadeiparchi.it\/en\/statement-pursuant-to-article-13-of-european-regulation-no-679-2016-also-gdpr\/\">GDPR &#8211; European Regulation No.679\/2016<\/a> <\/b><\/strong><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Strada dei Parchi&#8217;s Customer Service section is designed to offer you complete and always accessible support at every stage of your journey. Here you will find a single container that collects all the useful information and dedicated services, so as &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/www.stradadeiparchi.it\/en\/customer-care\/\"> <span class=\"screen-reader-text\">Customer Care<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-88202","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Care | Strada dei Parchi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stradadeiparchi.it\/en\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care | Strada dei Parchi\" \/>\n<meta property=\"og:description\" content=\"Strada dei Parchi&#8217;s Customer Service section is designed to offer you complete and always accessible support at every stage of your journey. 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