20 May 2026
- Strada dei Parchi ensures, as part of the complaint handling mechanism, the registration of complaints received, indicating for each complaint:
- User and trip identification references
- The date of receipt of the complaint, determined in accordance with Measure 10.4
- the grounds of complaint provide for the following classification items:
- Toll quantification;
- toll collection;
- Services rendered in service areas;
- Traffic and safety information;
- information on construction sites;
- User relationship and other information;
- Accessibility of services for PRM;
- Traffic disturbance management;
- Infrastructure maintenance;
- Failure/inadequate payment of any refunds or compensation;
- out of competence
- The reasoned response to the complaint, together with the date it was sent.
- In compliance with the rules on the protection of individuals with regard to the processing of personal data, Strada dei Parchi shall retain the data pertaining to the complaint, including the records referred to in paragraph 1, for a reasonable period of time, but not less than 24 months from the date of receipt of the complaint, including in relation to any requests for information made by the Authority in the exercise of its institutional tasks in the protection of users’ rights.
