The Strada dei Parchi organization operates according to the principles of planned maintenance, that is, rather than carrying out interventions aimed at repairing degradation once it has occurred, it intervenes periodically before the onset of the degradation itself according to …

Measure 8.2 – The management of construction sites. Read More »

Measure 9.1 Users are entitled to benefit, where present, from: Measure 9.1. a – electric recharging services offered in accordance with the conditions provided by the Measures adopted by the Authority pursuant to Article 37, paragraph 2, letter g), of …

Measure 9 – Fees related to the use of electric charging services, distribution of fuel oil, CNG, LNG, and commercial and restaurant activities Read More »

Strada dei Parchi guarantees the customer the availability of an easy-to-access and easy-to-use complaint handling mechanism, ensuring: the possibility of submitting a complaint not only in Italian but also in English, receiving in that case the response in the same …

Measure 10 – Accessibility of dealer complaint procedures Read More »

Parks Road provides the response to the complaint clearly stating: Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks; Whether the user is entitled to receive a refund (as …

Measure 11 – Requirements for justification of complaint response Read More »

Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to …

Measure 12 – Compensation Read More »