Measure 9.1 Users are entitled to benefit, where present, from: Measure 9.1. a – electric recharging services offered in accordance with the conditions provided by the Measures adopted by the Authority pursuant to Article 37, paragraph 2, letter g), of …

Measure 9 – Fees related to the use of electric charging services, distribution of fuel oil, CNG, LNG, and commercial and restaurant activities Read More »

Strada dei Parchi guarantees the customer the availability of an easy-to-access and easy-to-use complaint handling mechanism, ensuring: the possibility of submitting a complaint not only in Italian but also in English, receiving in that case the response in the same …

Measure 10 – Accessibility of dealer complaint procedures Read More »

Parks Road provides the response to the complaint clearly stating: Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks; Whether the user is entitled to receive a refund (as …

Measure 11 – Requirements for justification of complaint response Read More »

Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to …

Measure 12 – Compensation Read More »

Strada dei Parchi ensures, as part of the complaint handling mechanism, the registration of complaints received, indicating for each complaint: User and trip identification references The date of receipt of the complaint, determined in accordance with Measure 10.4 the grounds …

Measure 13 – Registration of complaints and retention of related data Read More »