Measure 3.1.a – The conditions of use of the infrastructure and services provided in the service appurtenances.

The Operations Room provides for the collection and distribution of information on road, environmental, traffic and traffic conditions on the relevant routes to inform motorists:

• directly, through the tools available to operators;
• indirectly, through the Multimedia Production Center of Società Autostrade per l’Italia.

Information via radio and with variable message boards

Motorists on the road receive the information:

1. Via radio through:
   • news broadcast on dedicated isofrequency channel FM 103.3, along the entire route, and FM 103.45, near Rome, is the ISORADIO service produced and broadcast in association between Autostrade per l’Italia and RAI;
   • the “Onda Verde” bulletins broadcast on the national and regional RAI radio network and also fed by Autostrade per l’Italia through the Coordination Center for Road Information and Safety (CCISS), to which news is transferred directly from the Autostrade per l’Italia Multimedia Center;
   • VIAradio bulletins on traffic conditions on the network, directly communicated by the operators of Autostrade per l’Italia’s Multimedia Production Center on the national radio station RTL 102.5.
2. Through the variable message boards arranged:
   • inbound at stations and access interchanges, to inform drivers of inbound vehicles about events taking place on connected highway sections or at the station itself, so that they can, for example, avoid ending up on a queue in formation;
   • en route, i.e., along highway sections, before exit junctions or network nodes to inform drivers of passing vehicles about events taking place along the downstream route, so that they can exit at the next junction, avoiding, for example, driving through a section affected by fog.

To make it easier for customers to plan their trips, including inviting them to avoid peak periods, Strada dei Parchi automatically sends traffic news to the RAI teletext system (Televideo); to the infoviability system accessible via the Internet at www.stradadeiparchi.it and www.autostrade.it

The Multimedia Production Center

In order to coordinate and make the dissemination of traffic and road information to customers and the media organic and systematic, Autostrade per l’Italia has set up the Multimedia Production Center, which makes use of the latest technology in the field.
Traveling and non-traveling customers can contact the operators who answer
803.111 and are available over 24 hours not only for general information and assistance but also to give timely news on the state of the road conditions on much of the national highway network.

The Center’s operators acquire information through the Sistema Informativo Viabilità (SIV), which is a computerized interface that allows the consultation of an archive fed both by the operators of the Strada dei Parchi Operations Room and by the operators of the other Centers, with whom, moreover, they are also in direct contact for any necessary clarification or in-depth analysis of news related to an event.
The same operators, in addition to responding to customer calls, are engaged every day in the:

• Writing communications for the company’s internal;
• communication of information, for Autostrade per l’Italia Trunk Departments and Group Companies, to ISORADIO 103.3 and CCISS Viaggiare Informati;
• Implementation and airing of radio newscasts for VIAradio RTL 102.5;
• realization of television modules for Prima pagina Channel 5 and La7;
• Distribution of information via telephone at the request of radio and television stations and newspapers, including making short live speeches.

THE INFORMATION DURING THE JOURNEY

Strada dei Parchi informs Customers while traveling by radio and through Variable Message Panels, on which information about accidents, construction sites, traffic jams, weather events, etc. is displayed. In recent years, in order to provide more timely information, Variable Message Panels have been increased throughout the network.

HOW TO INDIVUDUATE THE PROGRESSIVE MILEAGE

Every 1,000 meters on the left side of the highway there is a sign indicating the progressive kilometer you are traveling, which is useful to better understand traffic information (Side photo example: km 17).

In addition, every 100 meters, a small white sign indicates in addition to the kilometer, the hundreds of meters in Roman numerals.

Reading Guide

Some examples of “variable message” panels i

GENERAL INFORMATION ON USE AND MANAGEMENT OF INFRASTRUCTURE AND SERVICES