General information on use and management of infrastructure and services

Measure 3.1.b2 – Complaint procedures defined in accordance with Measure 10.

Strada dei Parchi has defined grievance procedures in accordance with Measure 10, specifying the languages and channels that can be used, the data useful and necessary for the settlement of the grievance, the guaranteed response time, and the remedies that can be activated in case of no response or unsatisfactory response.

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