Measure 6.1 – In order to prevent and mitigate the occurrence of situations of blocked traffic or traffic jams, including as a result of unforeseeable circumstances, concessionaires shall implement constant monitoring of the network, recording traffic conditions in real time and promptly detecting any disruptions so as to inform users as soon as possible and take the necessary measures to restore normal traffic conditions, such as to preserve the safety of transit users and operators intervening on the spot
Measure 6.2 – Motorway Concessionaires specific operating procedures that provide for the implementation, in cases of blocked traffic or queues, in liaison with the authorities and agencies in charge of road safety, of assistance procedures, proportionate to the length of the queue or the duration of the blockage, as well as to weather conditions, including, among others:
(a) constant updating of all information channels and liaison with the managing bodies of other transportation infrastructure (ports, airports, stations, roads) that could be impacted;
(b) in case of blocked traffic, the distribution, timely and appropriate to the duration of the blockade and the circumstances, of basic necessities;
(c) the circumstances leading to access closures in order to prevent the aggravation of the current event;
(d) specific measures to assist PRMs as well as their companions, including at least the provision of a dedicated toll-free telephone number for their request for assistance;
(e) the management of stations so as to facilitate the exit of users
The company’s Operations Room is a real traffic control center, located at a specifically equipped room, where all information on the road network under concession is collected and disseminated.
The activities of the Operations Room are carried out throughout the year without interruption, continuously over 24 hours.
Operators in the Operations Room perform the functions of:
- Prevention, gathering information on the state of the road, environment, traffic and circulation to prevent and/or become aware in a timely manner of any disturbances to normal operating conditions.
- Communication, transferring the acquired information to other internal or external figures and, directly or indirectly, to customers.
- Activation, requiring internal/external parties to take action on events that alter normal operating conditions or those necessary to keep the infrastructure in full working order.
- Control, verifying the activity carried out by the internal/external parties intervened to restore the normal operating conditions or efficiency of the infrastructure.
Operators, for each event (accident, disturbance, dangerous situation, etc.) that occurs on the routes under their jurisdiction, carry out the planned activities in cooperation with other parties working in the target:
- to ensure the maintenance or prompt return to the normal level of safety not only for customers on the road but also for personnel operating on the road and the environment;
- to ensure, again safely, the prompt return to normal conditions of road passability and traffic flow, if compromised by the event.
In addition, operators, in following the development of each event, from onset to return to normal, provide:
- update the systems dedicated to registration in a timely manner, as well as their internal contacts;
- dissemination of information.
This also in relation to events occurring on neighboring interconnected highway sections of Autostrade per l’Italia, if their cooperation is required or the events have repercussions on their own competencies by coordinating with the other Operations Rooms directly concerned. Similarly in the case of events on their own competencies that have repercussions on adjacent highway sections.
Operators of the O.S. in following the development of each event, from the onset to the return to normality, promptly update the systems dedicated to recording and dissemination of information, in particular the Traffic Information System that allows:
- detect mechanical or medical distress requests coming from users in distress through the SOS facility and check the status of the SOS columns;
- Enter data regarding mechanical and medical relief and make updates;
- Acquire weather data;
- enter traffic news into the system making it available for the Multimedia Production Center, of Autostrade per l’Italia, and for variable message signs;
- Enter and display messages on variable message boards;
- Check the operating status of the variable message panels and the messages displayed;
- Verify forecast events and active worksites, and for the latter make updates;
- Enter data regarding incidents and their management.
The operations room is in constant contact with the patrolmen who carry out the traffic service at all times h24, with the dedicated Traffic Police patrols, through the Traffic Police Operations Center (COPS), as well as a fixed network of sensors, cameras and weather stations.
Operators on duty, in collaboration with the Traffic Police, is able to manage and monitor each event and according to internal procedures to identify all management actions that serve to ensure constant and timely information.
Distress calls
Use your cell phone or SOS columns to contact roadside assistance or request assistance.
Provide accurate information:
- Exact location (highway km, direction, landmarks).
- Type of failure.
- Car model and license plate.
- Phone number.
Useful numbers in case of emergency
TRAFFIC POLICE 113
NUE (Single Emergency Number) 112 FIRE FIGHTERS 115 HEALTH CARE 118 MECHANICAL EMERGENCY:
ACI 803-116
EUROP ASSISTANCE-VAI 803-803
AXA 800-111-911
IMA 800-613-613
Emergency Calls for PMR
In case of need for PMRs and their companions, it is possible to contact the Single Emergency Number (NUE) 112, taking care to give details regarding one’s need, type of transport, mileage and direction of travel.
