Press

Service Charter

MESSAGE TO TRAVELERS

Dear Travelers,

The A24 and A25 motorways continue to play a strategic role in central Italy’s transport network, forming a vital link between Rome, the four provinces of Abruzzo and the Central Apennines, as well as ensuring efficient connections between the Adriatic and Tyrrhenian coastal corridors. A role that goes far beyond that of a mere transit corridor and which plays a strategic role in civil protection, whilst also contributing, on a daily basis, to the economic, social and cultural development of the areas it passes through.

The importance of this network is confirmed by traffic data, given that in 2025 we recorded a volume increase of over 3.5%, a significant result that testifies, on the one hand, to the industrial and commercial vitality of inland areas and, on the other, to the growing tourist appeal of territories of extraordinary scenic, natural and cultural value.

2026 begins as a crucial year for Strada dei Parchi SpA, marked by continuity and the strengthening of our commitments regarding safety, innovation and service quality. In terms of structural works, the safety upgrading of the viaducts on the A24 near L’Aquila is now nearing completion, marking a fundamental development for one of the areas with the highest seismic complexity in the country. At the same time, during the year we will also commence the planned works on the A25, progressively extending this important upgrading programme to the entire infrastructure corridor.

Alongside the physical safety of the infrastructure, we are investing with conviction and determination in the digital transformation of the Company. The adaptation of our systems to the directives of the Transport Regulatory Authority and the European Network and Information Security (NIS2) Directive is proceeding with the utmost attention to the issues of cyber security, circularity and transparency of information. This process also includes new digital solutions for suppliers and operators, designed to make processes more efficient, traceable and accessible.

Communication with travellers and customer support remain an absolute priority. Since last summer, the new digital Customer Support portal has been operational on our corporate website, serving as a single point of access for essential services such as toll calculation, real-time traffic information and direct post-journey support for users. This will be complemented by the forthcoming launch of an interactive geolocated map, designed to guide travellers before and during their journey, offering a comprehensive and up-to-date overview of traffic conditions across the entire network.

User safety also depends on the ability to respond promptly in emergency situations. For this reason, alongside our teams of road maintenance staff operating along the entire route, we have introduced initiatives such as the installation of new cardiac first-aid hotspots at Service Areas, a project that will cover the entire network by the end of 2026. At the same time, the development of fast-charging points for electric vehicles continues, with progress being made along the inland routes between Lazio and Abruzzo: four further service areas will be included this year, thanks to an intra-group collaboration with Renexia Recharge, confirming our commitment to increasingly sustainable mobility.

Strada dei Parchi SpA is deeply connected to the regions its network traverses and to their identity. Following the designation of Subiaco as the Italian Capital of Books for 2025, 2026 sees L’Aquila as the Italian Capital of Culture, a major event that celebrates the history, resilience and cultural richness of these communities. For this reason too, the Company is committed to promoting local culture, nature and traditions through new special initiatives at service areas, dedicated content on the website and innovative projects: a programme of promotion that will also hold a few pleasant surprises in store over the course of the year.

We are aware of the responsibility that comes with our role as managers of these vital transport routes and will continue to work with commitment, passion and a sense of duty to ensure safe, modern infrastructure that is increasingly attuned to travellers’ needs. The challenges are many, but our mission remains clear: to offer a reliable, transparent and unforgettable travel experience, contributing to the development of the regions that make the Strada dei Parchi SpA network unique.

Thank you for the trust you place in us every day.

We wish you a safe journey along Strada dei Parchi!

Eng. Costantino Ivoi – CEO Strada dei Parchi S.p.A.

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