20 May 2026
- Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to the complaint, or late or unjustified response, the Customer shall be entitled to receive compensation commensurate with the amount of tolls paid to the Concessionaire in the amount of:
- 30% in the case of a response provided between the 31st and 60th day after receipt of the complaint;
- 50% in case of response given after the 61st day and in case of no response.
Compensation is not due in cases where:
- the complaint is not transmitted by the Client in the minimum manner and elements;
- the user has already been paid compensation for a similar claim involving the same trip;
- the toll has not been regularly paid.
Compensation will be credited within a maximum period of 30 days to the IBAN indicated by the customer
