(Pursuant to Transportation Regulatory Authority (ART) Resolution No. 132/24, as supplemented and amended by ART Resolution No. 211/25)
Normative References
As of June 1, 2026, in application of Transportation Regulatory Authority (ART) Resolution No. 132/24, as supplemented and amended by ART Resolution No. 211/25, the reimbursement system for traffic disruptions related to the presence of scheduled construction sites for works and traffic blocking events will be in effect.
The system is applied exclusively to transits with entry and exit on routes operated by Strada dei Parchi SpA, and the amount of reimbursement is defined by applying the calculation algorithm provided by ART. In the first phase of application, users are asked to fill out a webform with information about the transit for which they are requesting reimbursement, which will be disbursed by bank transfer.
Reimbursement for scheduled worksites
The reimbursement system defined by ART Resolution No. 132/24 applies to planned worksites, for the execution of works and/or interventions, that result in “the reduction of the full capacity of one or more portions of the highway network.” Therefore, worksites of an emergency nature related to, for example, accidents, special weather conditions (snow), etc. are excluded.
For more information on worksites included and excluded from the reimbursement system, please refer to the Authority’s website.
The Authority has defined that they are entitled to access reimbursement, calculated through the algorithm defined by the Authority.
Who is eligible for reimbursement:
exceeding
Please note that the reimbursement system for construction sites for scheduled works refers exclusively to trips with entry and exit on the routes operated by Strada dei Parchi SpA (A24 and A25 highways).
Reimbursement for traffic jam events
Blocked traffic situations are referred to when the following conditions occur:
- a traffic event results in the closure of a highway section;
- users cannot continue their journey;
- interventions to facilitate the outflow of vehicles included in the blocked section are in progress, or cannot be carried out.
The user will, therefore, find himself in a “queue of vehicles” waiting for the highway section that has been previously closed to be reopened or for the vehicular flow to be diverted through an alternative route.
Right to toll reimbursement in case of blocked traffic
In the event of disruptive events to regular traffic with blocked traffic, the user is entitled to partial or full reimbursement of the toll related to the portion of the network under the jurisdiction of the concessionaire operating the affected section, calculated on the basis of the total duration of the blockade.
Reimbursement percentage:
for users who experienced a blockage between the
for users who experienced a blockage between the
for users who have been blocked
*toll reimbursement is net of the additional fee pursuant to art. 19 paragraph 9 bis Decree Law 78/2009 converted by Law 102/2009 and ex rt. 15 paragraph 4 Decree Law 78/2010 converted by Law 122/2010 equal to € 0.006 per Km for vehicle classes A and B and € 0.018 for vehicle classes 3,4 and 5.
More information on refunds for blocked traffic events can be found on the Authority’s website.
To proceed with the reimbursement request for scheduled work sites or blocked traffic events, click on the button below and fill out the webform.
Requirements for claiming reimbursement
For the purpose of obtaining reimbursement, appropriate documentation must be submitted to prove payment of the toll, depending on the mode used:
Payment made by cash, credit/debit card or account Viacard:
You must request and keep the receipt at the time of transit. The unique code on the receipt must be indicated when completing the webform.
Payment made through an electronic toll device (e.g., Telepass or similar)
You must transmit the invoice in which the transit for which you are requesting reimbursement is present.
In the absence of the required documentation, reimbursement cannot be followed up.
Amounts less than €0.10 will not be reimbursed; such amounts will not count toward the cumulability for purposes of reaching the minimum threshold of €1. Likewise, amounts greater than the threshold of 0.10 euros will contribute to the cumulability of the refund for the purpose of reaching the minimum threshold of 1 euro.
