General information on use and management of infrastructure and services

Measure 3.n – arrangements for toll collection, the consequences in case of non-payment, and the procedures adopted for recovery, with specific evidence, in the case of non-detected entry, of how to self-certify the route

20 May 2026

NON-PAYMENT In some cases it may happen that the toll is not paid due to lack of money, cards (Viacard, ATM, Credit Cards), misreading of cards, insufficient money or credit, etc. Under no circumstances are you allowed to proceed in …

Measure 3.n – arrangements for toll collection, the consequences in case of non-payment, and the procedures adopted for recovery, with specific evidence, in the case of non-detected entry, of how to self-certify the route Read More »

Measure 3.o – the entrustment methods adopted for electric recharging services, distribution of fuel oil, compressed natural gas, liquefied natural gas, commercial and restaurant activities, specifying whether the Measures adopted by the Authority in Resolutions No. 130/2022 and No. 1/2023 have already been applied;

20 May 2026

The service assignments present in the Highways managed by Strada dei Parchi were awarded prior to the year 2022, through competitive procedures and in the manner and directives issued by the Ministry of Transportation, therefore, the measures adopted by the …

Measure 3.o – the entrustment methods adopted for electric recharging services, distribution of fuel oil, compressed natural gas, liquefied natural gas, commercial and restaurant activities, specifying whether the Measures adopted by the Authority in Resolutions No. 130/2022 and No. 1/2023 have already been applied; Read More »

Measure 3.p and 3.q – the number of electric charging and refueling points present for each managed highway section and per direction of travel, broken down by fuel type

20 May 2026

There are 5 electric charging stations on the highway and of these 4 are located in the A25 Service Areas Montevelino North and South , Brecciarola North and South (2 for each direction) and are slow charging with rated power …

Measure 3.p and 3.q – the number of electric charging and refueling points present for each managed highway section and per direction of travel, broken down by fuel type Read More »

Measure 3.r – the quality indicators provided for in the sub-concession contracts, specifying whether the same have been defined in accordance with the provisions of Measure 15 of Annex A to Resolution No. 130/2022 and Measure 15 of Annex A to Resolution No. 1/2023 of the Authority, and, in aggregate form, the results of the verification activities carried out pursuant to the same measures, or, failing that, the absence of quality and/or monitoring indicators;

20 May 2026

A quality control plan is in place with over 1400 audits throughout the year, carried out by accredited External Companies and internal staff. Below are the Compliance results achieved in 2024 on the main Quality Indicators: Indicator % Compliance 2024 …

Measure 3.r – the quality indicators provided for in the sub-concession contracts, specifying whether the same have been defined in accordance with the provisions of Measure 15 of Annex A to Resolution No. 130/2022 and Measure 15 of Annex A to Resolution No. 1/2023 of the Authority, and, in aggregate form, the results of the verification activities carried out pursuant to the same measures, or, failing that, the absence of quality and/or monitoring indicators; Read More »

Measure 3.1.t – for each year, the number and categories of complaints received and processed, categorized by reason of complaint, according to the classification in Measure 13.1(c), the average response time, its outcomes and the measures taken to overcome the main inefficiencies that emerged, the level, detected, of satisfaction, by users, with the response received, and the number and total value of compensation, referred to in Measure 12, paid;

20 May 2026

Strada dei Parchi attaches particular importance to complaints received, as they are a key tool for monitoring and improving the quality of service provided to customers. View attachment Claims Report 2025

Measure 3.2 – In order to ensure the availability of toll calculation systems related to highway routes comprising sections operated by different concessionaires, updated, open data format shall be made available for each route between each entry and exit point, by vehicular class

20 May 2026

In the “Services – Calculate Your Toll” section, you can easily calculate the toll for each route in the interconnected highway network for all vehicular classes.