Strada dei Parchi, in relation to the highway sections under its jurisdiction, makes available the necessary information to obtain toll reimbursement, where applicable.
The customer has the right to request reimbursement in case of issuance of credit receipt, over classification or wrong toll charge, specifically:
In the case of a Credit Receipt, it is possible to receive a refund by one of the following methods:
- at all toll booths on the A24 – A25 freeway manned by toll collectors, presenting the receipt;
- by sending the original receipt to Strada dei Parchi Spa at Via Giulio Vincenzo Bona 105, 00156 Rome communicating IBAN and full address of the beneficiary (Name, Tax Code, City, address, zip code, province).
It should be noted that the credit receipt is a bearer bond, for this reason it is necessary to acquire the original bond without which it is not possible to follow up on the request for reimbursement, in this regard the writer is willing to reimburse, even the postal cost incurred.
In case of overclassification/incorrect toll charge, it is possible to receive a refund by sending an email to the mailbox info@stradadeiparchi.it specifying:
- Transit data: date and time of transit, route traveled (entry/exit) and vehicle license plate;
- amount paid;
- IBAN and full address of the beneficiary (Name, Tax Code, City, address, zip code, province)
If the anomaly is established, the refund will be credited within a maximum period of 30 days to the IBAN indicated by the customer.
