Measure 7.1 – Highway concessionaires and managers of services provided in service appurtenances, to the extent of their respective responsibilities, shall ensure, in accordance with the provisions of accessibility regulations and service charters, as well as consistent with the information provided to the public, the full usability to PRMs of the services available in service areas.
Measure 7.2 and 7.3 – In the event of events that entail changes in the conditions of full accessibility and usability referred to in point 1, the freeway concessionaires and managers of services provided in the service appurtenances, to the extent of their respective competences, as soon as they become available, shall provide users with information concerning the possible unavailability of infrastructure or equipment in the service areas such as to limit their accessibility and usability, as well as the timeframe necessary for their restoration, in particular indicating for PMRs the nearest service area equipped with fully accessible or usable dedicated infrastructure and services.- The above information is, however, provided in a dedicated section, called “PMR Accessibility,” of the website and mobile application, which can be reached by a special link located on the home page and from the home screen of the mobile application.
Measure 7.4 – The highway concessionaires shall provide, also by adapting their service charters in this regard, for compensation to be paid to PMR users in the event of discrepancies between the information reported in the section referred to in paragraph 3 and the actual conditions of accessibility and usability of the services available in the parking and service areas. Where the discrepancy is attributable to the failure of the operators of the services provided in the service appurtenances to provide information, the latter shall reimburse the concessionaires for the compensation disbursed.
Strada dei Parchi has created on its website a section dedicated to Persons with Reduced Mobility called “PMR accessibility” where in addition to providing information regarding the possible unavailability of infrastructure or equipment of service areas dedicated to PMR , indicating the nearest service area equipped with fully accessible or usable dedicated infrastructure and services. In the dedicated section, forms regarding claims, complaints etc. can also be downloaded.
