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Strada dei Parchi guarantees the customer the availability of an easy-to-access and easy-to-use complaint handling mechanism, ensuring: the possibility of submitting a complaint not only in Italian but also in English, receiving in that case the response in the same …
Measure 10 – Accessibility of dealer complaint procedures Read More »
Parks Road provides the response to the complaint clearly stating: Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks; Whether the user is entitled to receive a refund (as …
Measure 11 – Requirements for justification of complaint response Read More »
Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to …
Strada dei Parchi ensures, as part of the complaint handling mechanism, the registration of complaints received, indicating for each complaint: User and trip identification references The date of receipt of the complaint, determined in accordance with Measure 10.4 the grounds …
Measure 13 – Registration of complaints and retention of related data Read More »
The Operations Room provides for the collection and distribution of information on road, environmental, traffic and traffic conditions on the relevant routes to inform motorists: directly, through the tools available to operators; indirectly, through the Multimedia Production Center of Società …
Strada dei Parchi S.p.A. | Management and Registered Office:: Via G.V. Bona 105, 00156 Rome Italy
Tel: [06] 41592.1 | Fax: [06] 41592.225 | VAT number/Tax code 07183041008 | All Rights Reserved
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