Parks Road provides the response to the complaint clearly stating: Whether the complaint was upheld or rejected in relation to the facts established as a result of the appropriate checks; Whether the user is entitled to receive a refund (as …
Measure 11 – Requirements for justification of complaint response Read More »
Strada dei Parchi undertakes to provide a reasoned response to complaints received within 10 working days from the day of receipt, in at least 85% of cases, but no later than 30 days.In the event of failure to respond to …
Strada dei Parchi ensures, as part of the complaint handling mechanism, the registration of complaints received, indicating for each complaint: User and trip identification references The date of receipt of the complaint, determined in accordance with Measure 10.4 the grounds …
Measure 13 – Registration of complaints and retention of related data Read More »
The Operations Room provides for the collection and distribution of information on road, environmental, traffic and traffic conditions on the relevant routes to inform motorists: directly, through the tools available to operators; indirectly, through the Multimedia Production Center of Società …
Strada dei Parchi has defined grievance procedures in accordance with Measure 10, specifying the languages and channels that can be used, the data useful and necessary for the settlement of the grievance, the guaranteed response time, and the remedies that …
Measure 3.1.b2 – Complaint procedures defined in accordance with Measure 10. Read More »
Strada dei Parchi S.p.A. | Management and Registered Office:: Via G.V. Bona 105, 00156 Rome Italy
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